Unified Communications

Unified Communications (UC) is the seamless integration of voice, presence, chat, data, applications, and other technologies that help to dramatically improve your communication processes and business productivity. Our software and services enable you to access your account and seamlessly incorporate our high-value cloud communication services, including:

Business Phone Service

Find out more about our Business Phone Service features

Contact Center & IVR

Agent Console

  • Control Calls
  • Call History
  • Call Recording
  • Custom Screen Layout
  • Custom Scripting(DNIS & Queue)
  • Disposition Codes (with Multiple Levels)

  • Online Directories (with Custom Widget)
  • Outgoing Calling Line ID Selection (with Dialer)
  • Screen Survey Tools
  • Supervisor Escalation
  • Unavailable Codes

Supervisor Console

  • Barge-in Call Center Dashboard
  • Enable Alternate Routing

  • Real Time Queue Monit- oring / Management Real Time Reports
  • Silent Monitoring (Listen In) View / Change Agent Status Whisper Coaching

Additional Features

  • Call Back in Queue
  • Call Routing
  • Interactive Voice - Response (IVR)
  • Omni-channel Comm- unications
  • Outbound IVR

  • Reporting Screen
  • Pops
  • Workforce Optimization / Management
  • 3rd Party & Custom - Database Integration